Shipping & Returns

Shipping Policy

At Garima's, we understand the excitement of receiving your botanical treasures promptly and in perfect condition. Here's what you need to know about our shipping policy:

Shipping Time: We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, and delivery times vary depending on your location and shipping method selected at checkout.
Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping address. You can view the shipping cost for your order during the checkout process before completing your purchase.
Delivery Methods: We partner with reputable shipping carriers to ensure safe and reliable delivery of your plants and products. Depending on your location, we offer various delivery options, including standard shipping, expedited shipping, and in-store pickup.
Tracking Information: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery and estimate its arrival time.

For any additional questions or concerns regarding shipping, please don't hesitate to contact our customer service team. We're here to ensure that your shopping experience with Garima's is nothing short of exceptional.

Return & Exchange Policy

Your satisfaction is our top priority at Garima's, and we want you to love every plant you bring home from our nursery. Here's what you need to know about our exchange and return policy:

Returns: If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. To be eligible for a return, the plant must be in its original condition and packaging.
Exchanges: If you receive a plant that is damaged or defective, we will gladly exchange it for a replacement at no additional cost to you. Please contact our customer service team within 14 days of receipt to initiate the exchange process.
Return Process: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. Once your return is approved, we will provide you with instructions on how to return the item and process your refund or exchange promptly upon receipt of the returned plant.
Non-Returnable Items: Please note that certain items, such as gift cards, sale items, and perishable goods, are non-returnable.

We strive to make the return and exchange process as simple and hassle-free as possible. If you have any questions or concerns regarding our exchange and return policy, please don't hesitate to reach out to our customer service team for assistance.